Understanding Value
by Keith Schofield
Restaurant Consultant for Details In Retail
Director of Restaurant Operations
at The Townsend Hotel
Webster’s defines Value as:
- the price or cost of something
- usefulness or importance
- a strongly held belief about what is important
No thing has any inherent value beyond that which an individual ascribes to it (i.e. value is relative). The primary objective in the hospitality industry is to discover what hidden value each guest desires and illuminate (deliver) it. (more…)
Who’s in Charge: Preventing Chaos in Your Small Business
The question many small business owners forget to answer is…who’s in charge?
You’ve just started a small business with your spouse, a friend or a few family members. Everyone is enthusiastic and the creative juices are flowing. You don’t want to reign in all this energy with something as “old fashioned” as an organizational chart, right?
Wrong. (more…)
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