Toss those surveys and talk to your customers
Back in April, a friend of mine ran over herself with her own van (yes, really, but that’s another harrowing tale of small business ownership). Even more surprising than that was her experience at the hospital.
As she was literally being wheeled out the door of the hospital, she was asked to fill out a “customer satisfaction survey” about her unexpected visit. The questions seemed to focus on whether everyone had been “nice” to her rather than her perception of the quality of her actual care. She was more befuddled by that than by the van running over her. (more…)
Are you stuck in your job?
Time was, you could move from job to job until you found the right opportunity for you. This economy has made that nearly impossible. You stick where you are, glad to have any job at all – and maybe you just get stuck.
It might seem like all you can do is wait for things to improve, but there’s another option. You can make your own opportunity. Chances are, you’ve often imagined how you would do things if you could be in charge. Maybe now is the time to actually BE in charge. (more…)
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